Return & Refund Policy:
IMPORTANT: ITEMS ON SALE AND MYSTERY BOXES ARE NON-RETURNABLE AND NON-REFUNDABLE.
• Once payment is cleared, items are typically dispatched within 24 hours on working days (excluding weekends and public holidays). If there's an exception, we'll promptly notify you via email.
• Our shipping partner is Royal Mail's 24hr tracked service, which usually delivers within 1 to 2 business days.
• Items are shipped to the address provided with your order. Ensure your address is accurate before finalizing your purchase.
• While we appreciate your patience in delivery, don't hesitate to reach out to us on WhatsApp for any queries. We're here to assist promptly.
Refunds: Refunds are typically processed within a 4 to 5-day window.
Product Returns: We offer a 7-day return policy. Shipping is complimentary for customers retaining their purchases. For returns, an administrative and packaging fee of £4.50 (our direct cost) will be deducted from your refund or before a replacement is issued. Products for return must be unopened, retaining their original packaging and seals. Opened items, or those with broken seals (unless faulty), will not qualify for a refund. Return shipping fees are borne by the customer unless the item is defective. We cannot guarantee refunds for returns lost in transit, and refunds are contingent on the successful receipt of returned items.
Returns & Reimbursements:
IMPORTANT: SALE ITEMS AND MYSTERY BOXES ARE EXEMPT FROM RETURNS AND REFUNDS.
Upon receipt, it's imperative to inspect and test all items. Should you encounter any defects, please inform us within 2 days of delivery due to the product's nature. Regrettably, concerns raised after this timeframe cannot be addressed.